Frequently asked questions
Refer to the section below for answers on our customers' most frequent questions.
Orders
Refer to our fit notes and garment measurements on each product page.
No, SJC sells exclusively online, however we do small pop-ups from time to time, so keep your eyes peeled. In the meantime, please refer to our stockists page to find an SJC stockist near you.
SJC accepts payments via VISA, AMEX, MasterCard, Paypal, Afterpay and SJC Gift Cards.
During checkout, apply your discount code in the 'Gift Card or Discount Code' field and click 'Apply'. On our mobile site, you can find this under 'Order Details'.
If you want to change an order, please contact us as soon as possible at hello@sarahjaneclarke.com. If your order has already been dispatched, we can facilitate a return and exchange if the item is in stock.
Once your order has been dispatched, we will email you a tracking number. Click the link to see your order's progress. Alternatively, you can check the order progress within your account.
Shipping
SJC ships globally.
Click here to see our shipping page for more details.
ome countries impose taxes and duties on imports from Australia and these can vary. Please check with your local Shipping Authority for more information on import taxes and duties.
Returns
To request a return, please click here and follow the prompts.
We will process refunds and credit notes within 5 days of receiving your return. You will receive an email confirmation.
You will be refunded the order amount, less shipping costs.
Our returns policy excludes returns on all gift cards.
Contact
To stay in touch and receive our latest news, subscribe to our newsletter via the form in our footer below and follow us on Instagram: @sjcmadefortravel
Contact us anytime via email: hello@sarahjaneclarke.com



