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Frequently asked questions

Refer to the section below for answers on our customers' most frequent questions.

Orders

How do I determine my size?

Refer to our fit notes and garment measurements on each product page. 

Do you have a physical store?

No, SJC sells exclusively online, however we do small pop-ups from time to time, so keep your eyes peeled. In the meantime, please refer to our stockists page to find an SJC stockist near you.

How can I pay for my order?

SJC accepts payments via VISA, AMEX, MasterCard, Paypal, Afterpay and SJC Gift Cards.

How do I apply a discount code?

During checkout, apply your discount code in the 'Gift Card or Discount Code' field and click 'Apply'. On our mobile site, you can find this under 'Order Details'.

Can I change an order after it has been placed?

If you want to change an order, please contact us as soon as possible at hello@sarahjaneclarke.com. If your order has already been dispatched, we can facilitate a return and exchange if the item is in stock.

How do I track my order?

Once your order has been dispatched, we will email you a tracking number. Click the link to see your order's progress. Alternatively, you can check the order progress within your account.

Shipping

Where do you ship?

SJC ships globally.

How much will shipping be?

Click here to see our shipping page for more details.

What will my international taxes and duties be?

ome countries impose taxes and duties on imports from Australia and these can vary. Please check with your local Shipping Authority for more information on import taxes and duties. 

Returns

How do I return an order?

To request a return, please click here and follow the prompts.

When will I receive my refund or credit note?

We will process refunds and credit notes within 5 days of receiving your return. You will receive an email confirmation. 

Will I be refunded the full amount of my order?

You will be refunded the order amount, less shipping costs.

How do I return a gift card?

Our returns policy excludes returns on all gift cards. 

Contact

How do I stay in touch?

To stay in touch and receive our latest news, subscribe to our newsletter via the form in our footer below and follow us on Instagram: @sjcmadefortravel

How do I contact Customer Care?

Contact us anytime via email: hello@sarahjaneclarke.com