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FAQs

 

HOW DO I MAKE A PURCHASE

Select your size and click 'Add To Cart'. Use the shopping bag icon in the top right of your screen to see the contents of you cart at any time and checkout. Follow the prompts to enter your delivery details and select a payment method. Keep your eye out for a confirmation of your order delivered to your nominated email address. 

If you have any issues, please contact us at hello@sarahjaneclarke.com

 

HOW DO I PRE-ORDE AN ITEM?

Simply place your order as usual – an expected dispatch date will be communicated with the product description. We’ll keep in touch with delivery updates when the item is on the way.

 

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

If a product or size is out of stock, you can provide an email address on that page to receive a notification when the item becomes available again. Alternatively, please contact us at hello@sarahjaneclarke.com

 

DO YOU HAVE A PHYSICAL STORE?

Our summer pop-up is opening soon. Visit us from November at Shop 1, 25 Military Road, Watsons Bay.

 

HOW DO I DETERMINE MY BEST SIZE?

Refer to our fit notes and garment measurements on each product page. 

 

HOW DO I CONTACT CUSTOMER CARE?

Contact us anytime via email: hello@sarahjaneclarke.com

 

WHERE DO YOU SHIP?

SJC ships globally

 

HOW MUCH WILL SHIPPING BE?

Click hereto see our Shipping page for more details

 

WHAT WILL BY INTERNATIONAL TAXES AND DUTIES BE?

Some countries impose taxes and duties on imports from Australia and these can vary. Please check with your local Shipping Authority for more information on import taxes and duties. 

 

HOW CAN I PAY FOR MY ORDER?

SJC accepts payments via VISA, AMEX, MasterCard, Paypal, Afterpay and SJC Gift Cards

 

HOW DO I APPLY A DISCOUNT CODE?

During checkout, apply your discount code in the 'Gift Card or Discount Code' field and click 'Apply'. On our mobile site, this can be found under 'Order Details'.

 

CAN I CHANGE AN ORDER AFTER IT HAS BEEN PLACED?

If you wish to make a change to an order, please contact us as soon as possible at hello@sarahjaneclarke.com. If your order has already been dispatched, we can facilitate a return and exchange if the item is in stock.

 

HOW DO I TRACK MY ORDER?

Once your order has been dispatched, a tracking number will be provided to you via email. Simply click on the link to see the progress of your order. Alternatively, you can check an order progress within your account.

 

HOW DO I RETURN AN ORDER?

To request a return, please click here and follow the prompts.

 

HOW DO I RETURN A GIFT CARD?

Our returns policy excludes returns on all gift cards. 

 

WILL I BE REFUNDED THE FULL AMOUNT FO MY ORDER?

You will be refunded the order amount, less shipping costs.

 

WHEN WILL I RECEIVE MY REFUND OR CREDIT NOTE?

Refunds and Credit Notes will be processed within 5 days of our receiving the return. You will receive a confirmation via email. 

  

HOW DO I STAY IN TOUCH?

To stay in touch and receive our latest news, subscribe to our newsletter via the form in our footer below and follow us on Instagram: @sjcmadefortravel