Returns

We hope you love the piece you purchased and will cherish it for years to come.

However, we do understand that shopping online can sometimes be challenging. For that reason, we happily offer returns on our orders. Because our pieces are limited edition, we can't accept exchanges, as your favourite item, colour, and size may have already sold out. We will, however, be happy to offer a refund or credit note if you choose to return your item, provided you return it within 7 days of receiving it.

Please note that return postage costs are the customer's responsibility. For Australian returns using our prepaid shipping label service, we will deduct a flat fee of $12 AUD from your refund or credit note total. Customers outside of Australia are responsible for arranging and covering the cost of their own return shipping. Please contact us at hello@sarahjaneclarke.com with any questions before making a purchase.

For hygiene reasons, we cannot accept returns on items such as earrings and swimwear. We also cannot accept returns on perishable goods such as magazines or digital items such as gift cards.

How to make a return

To return an item and receive a refund, return all SARAH-JANE CLARKE pieces in their original, unworn condition, with the original swing tags attached, and carefully repackaged in the original protective packaging. We will not accept returns on items that have been worn or show obvious signs of wear. If the product is damaged, not in its original saleable condition, or shows signs of wear, we will return it to the buyer at their own expense.

To request a return, please click here.

Please note you must do this within 7 days of receiving your item.

After you have received your return postage label, please securely package your item in its original box and ensure the label is firmly affixed. 

Once we receive and inspect your return, we will email you to confirm receipt. If your return is approved, we will process your refund and automatically apply a credit to the original payment method, or issue a credit note and send it via email.