Returns

We hope you love the piece you purchased and will cherish it for years to come.

However, we do understand that shopping online can sometimes be challenging. For that reason, we happily offer returns on our orders. Because our pieces are limited edition, we can't accept exchanges, as your favourite item, colour, and size may have already sold out. We will, however, be happy to offer a refund or credit note if you choose to return your item, provided you request your return within 7 days of receiving your item and meet the conditions below.

Please note that return postage costs are the customer's responsibility. For Australian returns using our prepaid shipping label service, we will deduct a flat fee of $12 AUD from your refund or credit note total. Customers outside of Australia are responsible for arranging and covering the cost of their own return shipping. Please contact us at hello@sarahjaneclarke.com with any questions before making a purchase.

We do not accept change-of-mind returns on jewellery (including earrings), swimwear, magazines or gift cards. Jewellery may be returned if faulty; please contact hello@sarahjaneclarke.com so we can assist and provide return instructions. Faulty jewellery returns are sent to our warehouse for inspection. These change-of-mind conditions do not affect your rights under Australian Consumer Law.

How to make a return

For an eligible change-of-mind return, return all SARAH-JANE CLARKE pieces in their original, unworn condition, with the original swing tags attached, and carefully repackaged in the original protective packaging. We will not accept returns on items that have been worn or show obvious signs of wear. If the product is damaged, not in its original saleable condition, or shows signs of wear, we will return it to the buyer at their own expense.

To request a return, please click here.

Please request your return within 7 days of receiving your item. Once your return has been approved and you have received the return instructions, you have 14 calendar days to post your parcel. It must be lodged with the carrier within those 14 days; it does not need to arrive at our warehouse within that time. Please keep your proof of postage.

After you have received your return postage label, please securely package your item in its original box and ensure the label is firmly affixed. 

All returns must be sent to our warehouse using the return instructions provided. Once our warehouse receives and inspects your return, we will email you to confirm receipt. If your return is approved, we will process your refund and automatically apply a credit to the original payment method, or issue a credit note and send it via email.